Refund and Returns Policy – Almadina Mart Online Store

At Almadina Mart, we are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps and guidelines for returning an item or requesting a refund.

1. Return Eligibility

To qualify for a return:

Items must be returned within 7 days of purchase.
The product must be unused, unopened, and in its original packaging.
A valid proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Perishable goods, including food and beverages.
Personal care items such as cosmetics and toiletries.
Customized, personalized, or special-order products.
Items that show signs of use, damage, or tampering.

3. Return Process

To initiate a return:

Contact Us: Email us at [your email address] or call us at [your phone number] with your order details and reason for the return.
Approval: Our team will review your request and provide return instructions if eligible.
Return the Product: Pack the product securely and ship it to the address provided by our team.

4. Refund Process

Once your returned item is received and inspected:

We will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7–10 business days to your original payment method.
Any applicable shipping fees or handling charges are non-refundable.

5. Exchanges

We only replace items if they are:

Defective, damaged, or incorrectly shipped.
If you need to exchange a product, contact us at [your contact details].

6. Return Shipping Costs

Customers are responsible for covering return shipping costs unless the return is due to a mistake on our part (e.g., defective or wrong item shipped).
Shipping costs are non-refundable unless otherwise stated.